For years I have sent food parcels to folk, don’t ask, it’s what I do. I have always used Hermes without any cause for complaint.
For very little money they have successfully carried my foodie gifts to the ‘boys’ in the Highlands. That is until the last parcel which is somewhere lost in the system. Even taking into account my at least monthly use of their services. One parcel going astray isn’t too bad. That is until you try to check with a real person what the problem is? Their customer service is appalling, you just can’t make any headway, you get the same thing trotted out by automated responses. When you do have the patience to persevere, they then ask if you would like to speak to an advisor
‘Yes!’
what happens next is
YOU GET RUDDY CUT OFF!
The funny thing is most people I have spoken to about Hermes on the occasions I have been crowing about what a wonderful firm they are have looked and sounded exactly as I sound now...
flaming hacked off!
Iain has said when the parcel arrives he will phone. My tracking of the parcel has hit a huge wall of indifference.
The contents will if they do arrive be as follows...
The cake... stale
The biscuits... soft
The ginger crunch...
flabby
The jar of jam meets the pickle amongst the shards of glass and decides on a little light fertilisation. Who knows in the siding of lost Hermes parcels, unwittingly I may have found an antidote to the flaming virus, trouble is no one will know!?!
The two pairs of Poundland reading glasses will be tangled together in an embrace of metal and bottle end lens. Call them four eyes!
In my book now Hermes will be forever the Carrier of Customer Cock Ups.
I am nothing if not fickle...
‘Now where is the number of the
Ruddy Royal Mail?
0 Yorumlar